Exceptional Care From Order to Arrival

At Raysha Gems, every order is handled with the same precision and attention to detail as our diamonds themselves. Once payment has been verified, our team carefully prepares your shipment, ensuring it is securely packaged and elegantly presented.

• Orders placed Monday to Friday (excluding public holidays) are typically dispatched within 1–3 business days.
• Orders placed over the weekend are processed on the next business day.

When your order begins its journey, you will receive a personal shipping confirmation and tracking link, allowing you to follow your delivery with confidence.

Shipments are entrusted to FedEx or a premium international courier like Malca-Amit or Brinks, chosen for reliability and security.

Delivery Fees

European Union

(Germany, France, Spain, Portugal, Netherlands, Austria, Denmark, Sweden, Norway, Finland, Ireland, Poland, Hungary, Romania)

• Free delivery on orders above €500.
• €55 delivery fee on orders below €500.

International

(United Kingdom, Switzerland & all other destinations)

• Free delivery on orders above €1500.
• €125 delivery fee on orders below €1500.

Belgium – Local Delivery

• Free delivery on orders above €500.
• €20 delivery fee on orders below €500.

International Duties & Taxes

For shipments outside the EU, your local customs authority may apply duties, VAT, or import fees. These are not charged by Raysha Gems and must be paid by the customer when required. In many countries, estimated fees are shown during checkout so there are no surprises on delivery.

Non-Refundable Shipping

Shipping costs are service fees and therefore non-refundable.

Tracking Your Shipment

A tracking number will be emailed once your order is dispatched. Tracking activity may take up to 24 hours to begin updating.

Order Policy & Cancellations

Once an order is confirmed, it becomes a final purchase agreement. Orders cannot be cancelled or modified after placement.

Raysha Gems reserves the right to cancel an order in the event of:

• Payment problems.
• Fraudulent activity.
• Technical or processing errors.

Address Responsibility

Please ensure your delivery details are accurate. Raysha Gems cannot be held responsible for undelivered or returned parcels caused by:

• Incomplete or incorrect address.
• Inability to deliver.
• Unattended address or full mailbox.

If a shipment returns to us, the buyer is responsible for the new shipping cost.